2 products to enable business call flow through Microsoft Teams
SIP for Teams
What is it?
SIP for Teams is adding external call functionality (inbound\outbound) to a Microsoft Teams environment. Modernising work call flows away from traditional PABX
Requirements
- Broadband Solutions SIP Trunks (either new or existing)
- Microsoft 365 Phone System Licence addon OR Microsoft 365 E5 or A5 licence (which includes the phone system addon)
- Temp administrative access to customer's M365 tenancy (to setup the integration)
- DIDs for each Teams user or main call flow IVR
Ideal for
- Customers looking to move away from a traditional PABX phone system environment
- Have simple straight forward inbound call flows without complexity
- Moving towards all users using dedicated Teams applications & hardware for all voice calls
How It Works
- Broadband Solutions setup a tenant for each customer on the Teams SBC on AWS architecture
- With M365 admin access, Broadband Solutions link the teams environment to the SBC
- Broadband Solutions set the SIP trunk to point to the SBC and customer PABX (if required)
- DID must be assigned for each Teams user & call flow
SIP for Teams flow
SIP for Teams pricing
<50 Users
- $1999 ex GST once off - (setup fees)
51-149 Users
- $2999 ex GST once off - (setup fees)
>149 USers
- $3999 ex GST once off - (setup fees)
Add concurrent call unlimited SIP trunk
SIP-10-Unlimited
SIP-20-Unlimited
SIP-30-Unlimited
Frequently asked questions about SIP for teams
Ensure you cater for the amount of concurrent people you need to be on the phone at the 1 time. And yes you can upgrade anytime.
Any teams user, group mailbox, or inbound phone number that is required to be able to answer and\or make phone calls is a user. Example your main phone number might be (03)12341234 which rings 8 individuals to answer. This would be a total 9 users required (1 for the main number and then for each individual user)
24×7 Fault ticketing (for outages) Initial call flow configuration and voice enablement for each user
Moves, Adds, Changes, Deletes to the setup\config once it is setup. Charged at $150 ex GST per request per hr, business hours only.
Yes, absolutely.
Most services are up and running within 30 days, however if you are porting numbers across from another service, this can take 60 days.
Yes, you can upgrade to add more users at anytime and without downtime.
In AWS architecture, AU region
Technically, YES. So long as your current PABX can handle SIP trunk services (if you need a gateway to convert this, we can supply). SIP service will attempt to ring both PABX and Teams simultaneously, however if the PABX is designed to ‘answer a call and then pass onto the user’ then Teams will stop ringing.
SmartPABX & Teams
What is it?
SmartPABX + Teams is an addon to our SmartPABX Cloud Telephony Solution. It enables integration between the platforms to allow users to consecutively use a feature rich telephony platform as well as a collaboration suite together.
Benefits of SmartPABX + Teams
Best of both worlds
Combine an advanced cloud telephony system with the Teams collaboration suite
Handset & Application diversity
Use any SIP compatible device\application as well as Teams based devices & applications
Complex Call flow
SmartPABX has the ability for more advanced user grouping and call flow to meet your business needs
Reporting & Admin portal
SmartPABX comes with an intuitive portal to view and create unlimited reports
Ideal for
- Customers looking for a feature rich telephony platform with the option to combine with Teams if desired
- Customers already using SmartPABX, adding teams is simple and cost effective
- Those looking for a telephony solution with mobility features, but not quite ready for Teams yet and may add it later
- Require more call centre like features and more in depth call reporting
How It Works
SmartPABX Cloud & Broadband Solutions SIP Trunk
The SmartPABX cloud telephony & SIP trunk handles your call flows, groups and reporting.
SBC for teams SmartPABX Addon
This is to connect your Teams Environment to the SmartPABX.
Phone system licence
Change the first part of the sentence “Customer will need to add the Phone System Licence addon to their 365 tenancy or have a E5\A5 licence (which includes the addon)
SmartPABX & Teams flow
SmartPABX & Teams pricing
First 10 Users
- $1499 ex GST initial setup fee
Additional users
From: $2.00 per user per month
Add concurrent call unlimited SIP trunk
SIP-10-Unlimited
SIP-20-Unlimited
SIP-30-Unlimited
Frequently asked questions about SmartPABX & teams
Yes so long as they are mimicking the same process (like a virtual extension)
Yes, it does not have to be done all at once
Yes they can, but the customer will need to ensure any user who is using Teams has a teams phone system licence addon from microsoft
Microsoft currently charge $11 per user per month for the licence addon
Yes you can reach your team members by calling their extensions through the Teams interface
SmartPABX does the main call flow, Teams users are added and tied to SmartPABX extension users. Users can use Teams or SmartPABX software as their calling\answering device
Want to know more?
Please fill out your contact details below and one of our amazing solution specialists will be in touch with you shortly!
